Help & Refunds
Every refund at Yola Fun is processed manually by our customer service team.
Refunds go through customer service
This site has no cancel or refund button — that is deliberate. To cancel or refund a ticket, contact our customer service team: they will check your ticket and handle it manually.
Refund eligibility and amounts are decided by the customer service team under the applicable policy.
How to request a refund
Contact customer service
Use WhatsApp so your conversation history is kept.
Have your order details ready
Order number or ticket number, plus the phone number used at purchase.
Wait for the check
The team checks the ticket status (unused, used, or expired) and tells you the outcome.
Details to prepare
- Order number (example: YF20260911ABCDEF)
- Ticket number (example: YFT9K3M7P2Q4R8), if you have it
- The phone number registered on your account
- The reason for your refund request